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Pikes Peak State College

Pikes Peak State College is seeking a Assistant Director of Financial Aid for Customer Service Technology.

Job Description

The Assistant Director of Financial Aid is a full-time professional exempt position, reporting to the Associate Director of Financial Aid. This position will head a team that provides excellent, efficient and timely customer service to all students who visit or contact the Financial Aid office, ensuring the customer is provided the information they need to navigate through the financial aid process. This position maintains a thorough and current working knowledge of all federal Title IV, State of Colorado and institutional rule s, regulations and procedures to ensure the accurate release of information and program compliance.

Duties & Responsibilities:

  • Remain informed of changes in federal and state policies that may impact institutional procedures. Evaluates the effectiveness of existing policies and procedures and recommends changes to the Associate Director of Financial Aid.
  • Supervise and evaluate the Customer Service staff in the financial aid unit. Create and maintain a high performance environment characterized by positive leadership and strong team orientation. Defines goals and/or required results at the beginning of the performance period; supervises and coaches staff toward goal expectation and attainment. Motivates staff to improve quantity and quality of work performed and provides cross-training and development opportunities as appropriate.
  • Determine eligibility and authorize awards from federal and state programs in compliance with all rules, regulations and guidelines. Utilize existing funds to maximize number of students receiving assistance. Revise awards as individual circumstances change.
  • Provide information, counseling and advise individuals and groups, including prospective and current students, parents, faculty, staff and other professionals in the financial aid comm unity about available programs, application procedures, eligibili1y requirements, student's rights and responsibilities. Work with Recruiters on schedule for high school visits and FAFSA assistance.
  • Serve as liaison with outside agencies and other internal departments to research and resolve problems that interfere with the student's ability to receive funds and/or access educational opportunities.
  • Collaborate with the Marketing team to maintain and update website content, student-facing forms, and departmental policies and procedures (P&P) guides to ensure accuracy, consistency, and compliance.
  • Gather, organize, review and preserve information needed for reports, audits, and program reviews. Provide interpretation and additional information to others as required.
  • Resolve issues that arise as a result of miscommunication or misunderstanding between students and staff as it relates to the financial aid process.
  • Completion of other projects and responsibilities as assigned by the Associate Director of Financial Aid.
  • Analyze, implement and review organizational structure and process for completing tasks; determine need for changes in procedures and recommend appropriately.
  • Actively participate in CCCS, State of Colorado, regional and national forums for areas within or related to Financial Aid

Minimum Qualifications:

  • Bachelor's degree from a regionally accredited institution
  • Two years professional level experience in a financial aid office in Higher Education
  • Demonstrated experience administering and interpreting State financial aid funding
  • Demonstrated experience administering and interpreting Federal financial aid regulations
  • Demonstrated experience with public speaking and group educational presentations

Preferred Qualifications:

  • Master's degree from an accredited institution in business administration; counseling; communications/public relations; public administration; organizational development/leadership; college student personnel administration; student affairs in higher education; educational leadership; education; or related field.
  • Demonstrated work experience in a community college.
  • Two or more years of direct supervisory experience
  • Professional experience building rapport and working collaboratively with a variety of constituents and diverse populations.
  • Experience with Banner Student Information System.
  • Employment experience managing resources and services in online or distance education.
  • Experience with computer office software applications (word processing, database, spreadsheet, presentation) and Internet.
  • Demonstrated work experience in secondary education or higher education.
  • Ability to read, write, and speak fluent Spanish

Application Instructions

Pikes Peak State College will conduct reference checks and a criminal background check on the selected candidate. Employment offers and continued employment are contingent upon successful completion of a criminal background check.

Application must be submitted online. Incomplete applications may not receive full consideration. A complete application will include:

  • Cover letter
  • Resume
  • Unofficial transcripts for all degrees conferred. Official transcripts are required if hired for the position.
  • Three professional references, including phone number and email for each
  • Professional References - Provide names and contact information for three recent professional references who can address your expertise and background for this position.

Job Posting Link

https://hr.cccs.edu/jobs/search

Application Deadline

November 24, 2026

Adams State University

Adams State University is seeking a Director Of Financial Aid .

Job Description

Reporting directly to the Assistant Vice President of Enrollment, the Director of Financial Aid provides leadership for all aspects of awarding eligible students financial aid and scholarships. The Director oversees all administrative functions related to compliance with both public and private regulatory bodies, manages the financial aid/scholarship process, and ensures excellent customer service to students, faculty and staff. The Director is a vital member of university committees, gathering and reporting on pertinent data in order to communicate the financial aid and scholarship impact on recruitment and enrollment. The Director is a key member of the Enrollment Management staff, and frequently interacts with Admissions, Advising, Athletics, Human Resources, Graduate Studies, Title V, Registrar, Student Services, Faculty, and Finance Departments.

QUALIFICATIONS:

  • Bachelor's degree in Business Administration, Finance, Higher Education Administration, or a related field.
  • Master's Degree in Business Administration, Finance, Higher Education Administration, or a related field preferred.
  • Five years of progressive experience in higher education financial aid administration, with a minimum of two years in a supervisory or management capacity Ability to communicate effectively with students, parents, school officials and federal and state agencies.
  • Strong analytical, leadership, and problem-solving skills with attention to detail.
  • Advanced knowledge of awarding and delivery of financial aid funds.
  • Experience working with a variety of state agencies to deliver funding to qualified students

Application Instructions

All interested candidates must submit application materials electronically through Adams State University’s Workday application portal. No other format of application material will be accepted.

Completed applications include the following:

  • Cover letter
  • Resume
  • Unofficial transcripts (official transcripts will be necessary at the time of appointment)
  • Three professional references, including phone number and email for each
  • For full consideration, applications should be received by 10/30/2026. Review of applications will begin immediately as they are received.
  • The position will remain open until filled. Applications received after the priority deadline may be reviewed at the discretion of the search committee.

Job Posting Link

https://adams.wd1.myworkdayjobs.com/en-US/ASU/details/Director-of-Student-Financial-Aid_R562

Application Deadline

Open until filled.

Adams State University

Adams State University is seeking a Financial Aid Advisor.

Job Description

This Financial Aid Advisor counsels and assists students, parents, and families through the financial aid processes, including application FAFSA completion, eligibility, need analysis, student budgets, financial aid packaging, scholarship application, and disbursement policies and procedures. This position exercises Independent judgment and critical thinking to provide high-quality student counseling services, FAFSA verification, outreach, allocation of awarded funds and debt management.

This Financial Aid Advisor utilizes federal systems such as National Student Loan Database(NSLDS), the Common Origination and Disbursement Database (COD), and the FAFSA Partner Portal (FPP) to accurately process financial aid. These systems include but are not limited to, as part of the Enrollment Management Division, this position contributes to making the enrollment and business processes as simple as possible, so students can focus on academics and student life.

This role requires in person visits to correctional facilities and phone contact with incarcerated students and their supporters as well as minimal amount of seasonal travel for outreach and recruitment events, orientation, and FAFSA workshops.

Specific Job Duties

  • Provide one-on-one advising to students and families with admissions, registration, payment, Bank Mobile Refunds, FAFSA, financial aid, scholarship applications, cost summary estimates, and general student business.
  • Prioritizes work in support of the Prison Education Program, to plan, implement, and monitor the Revised Second Chance Pell program activities related to processing of student aid documentation and forms.
  • Manages implementation and participates in the preparation of Revised Second Chance Pell reporting, and correspondence with other internal and external departments
  • This position is not a remote position and requires in person outreach including but not limited to correctional facilities.
  • Must be highly organized with the ability to manage and track large volumes of paperwork. Must be proficient in transferring information from physical documents into secure digital systems accurately and efficiently.
  • Oversees assessment and data management processes of the Revised Second Chance Pell program.
  • Communicate effectively with students, families, faculty, staff and external partners in person, on the phone, by e-mail/instant messaging, virtual applications, or written correspondence to collaborate and resolve problems and address any concerns. Participate in outreach activities for main campus, undergraduate, prospective and current students, including new student orientations, FAFSA labs, and high school presentations.
  • Review federal regulations and guidelines; to update and maintain training and policy/procedures manuals; develop, document and disseminate training documentation and curriculum to staff; make changes and updates to training documentation.
  • Assist the Financial Aid Director and Assistant Directors to understand and apply current college, departmental, federal and state regulations and policies. Help resolve concerns by ensuring guidelines are applied correctly. Attend financial aid training and/or conferences, some of which may require out-of- state travel.
  • Contributes to departmental goals through other assigned activities.

Minimum Qualifications

  • Associates Degree or equivalent college credit.
  • 2 Years of prior relevant work experience.
  • Ability to provide quality customer care, especially under difficult circumstances.
  • Technologically proficient - must be able to access, acquire, and learn in a digital environment.
  • Experience using Microsoft, databases, and Google applications.
  • Ability to work effectively with all levels within the University and develop informal, cooperative relationships among diverse, multifunctional departments.
  • Ability to travel to on and off campus presentations, workshops, conferences, and correctional facilities. Ability to occasionally work additional time during peak periods and/or outreach events.

Preferred Qualifications

  • Bachelor’s Degree preferred in relevant field
  • Bilingual (Spanish)
  • Experience working in higher education as part of an enrollment management team.

Job Posting Link

https://adams.wd1.myworkdayjobs.com/en-US/ASU/details/Financial-Aid-Advisor_R560

Application Deadline

10/30/2026