Financial Aid Counselor

Financial Aid Counselor

Colorado College

Colorado College seeks applications for a Financial Aid Counselor.

Job Description

Provides essential daily services to student and parents to make a CC education affordable to a wide variety of students; counsels potential applicants, students and parents to the financial aid application process, and provides follow-up to under-representative population who have incomplete applications, serves as one of the readers of completed financial aid paperwork and monitors regulatory requirements to ensure compliance with state, federal and institutional regulations and policies. Counseling: Advise and counsel applicants, students and parents regarding complex rules/regulations/procedures and their application and student account status. Monitor regulatory compliance, problem solve application issues and account discrepancies. Maintain up-to-date knowledge and understanding of relevant federal and state rules and regulations as well as institutional policies and procedures which govern student financial aid. Collaborate with the Student Loan and Account office to problem solve issues related to balances on the student’s account. Provide support to the financial aid team to ensure accurate dissemination of information to prospective applicants, students and parents; provide excellent customer services in a high traffic, high volume office, and provide informed responses; provide back-up customer service support as needed for the financial aid office reception area. Monitor possible over-award situations and work closely with the director to resolve issues. Conduct financial aid informational sessions as needed for the admission office at high schools and visit days. Application Review: Serve as a primary reader of completed financial aid applications for accuracy and consistency, identifying and resolving discrepancies in self-reported information by the student and/or parent against actual documentation. Review appeals and requests for additional financial assistance to ensure all paperwork is received. Make recommendations regarding situations and serve on the appeals committee. Find efficiencies that can be implemented pertaining to process and procedures that will enhance and make the review process more robust and proficient as well as to ensure federal, state and institutional compliance. Low-Income Program Liaison: Be the point of contact for Bridge and QuestBridge students on campus Serve as the CC liaison to large, low-income-serving scholarship programs including completing student certification and counseling. Programs include, but are not limited to: Gates Denver Scholarship Fund Daniels Federal Aid Management: Processes the proration of aid due to adjustments in students’ schedules and maintain a working knowledge of federal Return to Title IV guidelines; prepare and deliver individual correspondence to families as directed. Perform and manage the federal verification process and required paperwork. Perform other tasks as assigned to maintain office compliance with federal Title IV regulations. Maintain up-to-date contributions to the office’s Policy and Procedural Manual. Upperclass student management: Maintain a split of the current student body files in all things including, but not limited to, R2T4, off campus programs, summer session funding, and compliance. Assist in providing training and problem-solving assistance for student workers. Other Duties: Support and contribute to the goal of achieving greater diversity at Colorado College and work effectively with the many constituencies in a college environment. Lead/contribute to the development and implementation of the Enrollment division’s strategic plan to build a shared understanding of the colleges’ antiracism plan and commit to dismantling the institutional structures that uphold racial inequity in our workplace, city, and society. Support an antiracist agenda by understanding, engaging with, and promoting diversity, inclusion, equity in all aspects of programming and services. Utilize IT resources to find efficiencies and transition office to more smooth processing Actively participate in, and contribute to, staff meetings and promote a positive working relationship with other team members. Attend workshops, seminars, classes, and informational campus events for professional development. Promote a culture of safety and environmental protection by working in a safe manner; immediately reporting unsafe situations and accidents; following college procedures; and participating in appropriate safety training. Act in a socially responsible manner and model environmental sustainability by exercising financial prudence, using college resources wisely, and supporting ecological initiatives and innovation. Perform other duties as assigned or requested.

Application Instructions

Complete application via the provided link below. Bachelor’s degree plus a minimum of three years of related experience in student financial aid, working directly with the general public, solving complex issues and facilitating a welcoming atmosphere for visitors; knowledge of federal Title IV regulations; experience in managing detailed processes, multitasking in an environment with frequent interruptions; proficient with computer software programs such as Microsoft Office; excellent oral and written communication skills; ability to communicate effectively and develop positive relationships with people from different cultural backgrounds; proficient in spelling, punctuation, grammar, and intermediate business math; ability to think critically and solve problems; good judgment and ability to handle confidential/sensitive information with discretion; excellent customer service and organizational skills; ability to operate standard office equipment. Physical requirements include finger and wrist dexterity and hand/eye coordination to perform keyboard functions; considerable sitting; occasional stooping, bending, and standing; light physical effort (usually lifting/moving up to 25 pounds).