21 Nov Financial Aid Counselor – Student Services
University of Northern Colorado
University of Northern Colorado is seeking a Financial Aid Counselor – Student Services.
Job Description
This position serves as a primary point of contact for students and families seeking financial aid support through Bear Central. The Financial Aid Counselor – Student Services provides direct counseling on eligibility, application processes, and award management for federal, state, and institutional aid programs. The Counselor ensures the accurate interpretation and application of financial aid regulations while maintaining a student-centered, service-oriented approach that promotes access, retention, and overall student success. In addition to front-line service, the position is responsible for processing assigned aid functions such as Study Abroad, Satisfactory Academic Progress (SAP) appeals, and student aid eligibility for students enrolled mid-term or transferring from other institutions. Duties. As part of the Office of Financial Aid’s outreach team, the Counselor participates in on- and off-campus events, presentations, and community activities designed to increase financial aid awareness and support recruitment and retention goals.
Duties and Responsibilities:
- Provides individualized financial aid support to students and families in Bear Central, including assistance with eligibility, applications, verification, award adjustments, and resolving account issues.
- Communicates policies and financial aid information clearly and professionally across in-person, virtual, phone, and email channels while maintaining a solutions-focused, empathetic approach.
- Administers assigned financial aid programs—such as Study Abroad aid, SAP appeal review, and federal loan adjustments—and ensures all actions comply with federal, state, and institutional regulations.
- Accurately documents processing decisions and award changes, adapting to shifting office needs, cross-training expectations, and program priorities.
- Participates in financial aid outreach, workshops, and presentations for prospective and current students, promoting financial literacy and access to aid.
- Represents the Office of Financial Aid at recruitment, orientation, and community events, tailoring information for diverse audiences.
- Supports policy and procedure development by reviewing workflows, improving communication consistency, enhancing customer service practices, and contributing to compliance readiness and staff training.
Application Instructions
Minimum Qualifications:
Bachelor’s degree required.
The ideal candidate will bring at least one year of professional experience in financial aid administration or an equivalent combination of education and related experience.
Preferred Qualifications:
Experience providing student services in a high-volume setting, conducting aid processing tasks such as SAP appeals, Study Abroad adjustments, or loan eligibility reviews, and delivering direct student support is preferred.
Job Posting Link
https://unco.csod.com/ux/ats/careersite/5/home?c=unco
Application Deadline
Opened until filled.
