Financial Aid Advisor (Open-Rank, Multiple Vacancies)

Financial Aid Advisor (Open-Rank, Multiple Vacancies)

University of Colorado | CU Denver

University of Colorado | CU Denver seeks applications for Financial Aid Advisor (Open-Rank, Multiple Vacancies).

Job Description

Financial Aid & Scholarships Office has an opening for multiple full-time University Staff (unclassified) Financial Aid Advisor positions. The University of Colorado Denver is the state’s premier public urban research university and equity-serving institution. Globally connected and locally invested, CU Denver partners with future-focused learners and communities to design accessible, relevant, transformative educational experiences for every stage of life and career. Across eight schools and colleges in the heart of downtown Denver, our leading faculty inspires and works alongside students to solve complex challenges through boundary-breaking innovation and impactful research and creative work. As part of the state’s largest university system, CU Denver is a major contributor to the Colorado economy, with 2,000 employees and annual economic impact of more than $800 million. For more information, visit www.ucdenver.edu. Position Emphasis: Intermediate Professional: Are responsible for exercising discretion, analytical skill, personal accountability and responsibility in a wide range of areas including academic, administrative, managerial and student services functions. Work involves creating, integrating, applying and sharing knowledge directly related to a professional field. At the intermediate level, duties may be more limited in scope and are performed with guidance and direction from other professionals. As a part of the Financial Aid & Scholarships team, the Financial Aid Advisor has a primary responsibility to counsel students and families regarding educational funding and process matters through two-way conversations. The Financial Aid Advisor meets with students in walk-in or scheduled appointments for the purposes of addressing their needs to include, but not be limited to the completion of funding applications, required documentation and the completion of tasks that lead to successful funding. This position serves as the primary point of contact for students with financial situations and needs of a moderate complexity. The Financial Aid Advisor participates in recruitment initiatives and outreach programs, retention work, and orientation and graduation activities. The Financial Aid Advisor will work collaboratively with colleagues in adjacent offices to provide wrap around support for all issues, helping students navigate to additional resources as necessary. Some evenings, weekends, and holiday hours may be required. Senior Professional: Are responsible for exercising discretion, analytical skill, personal accountability and responsibility in a wide range of areas including academic, administrative, managerial and student services functions. Work involves creating, integrating, applying and sharing knowledge directly related to a professional field. Work is performed fully independently. As a part of the Financial Aid & Scholarships team, the Senior Financial Aid Advisor has a primary responsibility to independently counsel students and families regarding educational funding and process matters through two-way conversations and presentations. The Senior Financial Aid Advisor manages a caseload of students with the responsibility for proactive engagement in the completion of funding applications, required documentation and the completion of tasks that lead to successful funding. This position serves as the primary point of contact for the students with the most complex financial situations and needs. The Senior Financial Aid Advisor participates in recruitment initiatives and outreach programs, retention work, and orientation and graduation activities. The Senior Financial Aid Advisor will work collaboratively with colleagues in adjacent offices to provide wrap around support for all issues, helping students navigate to additional resources as necessary. Some evenings, weekends, and holiday hours may be required. Examples of Work Performed (All Levels): Advises students and families in understanding the financial aid process, funding options, costs, and completing the Free Application for Federal Student Aid (FAFSA). Interprets complex financial aid requirements and regulations and communicates how those apply to individual student circumstances. Advises students, families, university personnel, community groups and agency personnel who inquire about financial aid programs and aid opportunities. Determines eligibility for federal, state and institutional financial aid programs. Uses professional judgment to interpret regulations, policies and procedures and how they apply to financial need, budgets, or other items to determine needed changes appropriate to individual student aid packages. Ensures accuracy and compliance when awarding and adjusting student financial aid on individual student accounts. Perform other duties as assigned. Presents at on campus and off campus engagements to educate students and families on various aspects of the financial aid process. Senior Financial Aid Advisor: In addition to the items above, an appointment at this level will… Independently advises students and families in understanding the financial aid process, funding options, costs, and completing the Free Application for Federal Student Aid (FAFSA). Works with university services and other departments to assist students who need additional financial resources. Serves as the primary point of contact for the students with the most complex financial situations and needs. Presents at on campus and off campus engagements to educate students and families on various aspects of the financial aid process. De-escalates sensitive or heightened situations with students, families, or other campus constituents. Works with university services and other departments to assist students who need additional financial resources. This description is a summary only and is describing the general level of work being performed, it is not intended to be all-inclusive. The duties of this position may change from time to time and/or based on business need. We reserve the right to add or delete duties and responsibilities at the discretion of the supervisor and/or hiring authority. PLEASE NOTE: Candidates will be responsible for travel expenses related to the interview process and any relocation expenses, if applicable. Salary and Benefits: Intermediate Level: The hiring range for this position has been established at $45,049 to $50,000. Senior Level: The hiring range for this position has been established at $48,701 to $55,000. The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. The above hiring range represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting. This position is not eligible for overtime compensation. Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line. Benefits: https://www.cu.edu/employee-services/benefits Total Compensation Calculator: http://www.cu.edu/node/153125 Qualifications Minimum Qualifications: Intermediate Appointment: A bachelor’s degree from an accredited institution. Substitution: A combination of education and related technical/paraprofessional experience may be substituted for the bachelor’s degree on a year for year basis, but not for the specific experience. One (1) year of professional level experience in a financial aid, admissions and/or scholarships office or related field that focuses on customer services in a financial context (ex. banking, Advisory, Wealth Management, Insurance, etc.). Required: Applicants must meet minimum qualifications at the time of hire. Senior Appointment: A bachelor’s degree from an accredited institution. Substitution: A combination of education and related technical/paraprofessional experience may be substituted for the bachelor’s degree on a year for year basis, but not for the specific experience. Two (2) years of professional level experience in a financial aid, admissions and/or scholarships office. Required: Applicants must meet minimum qualifications at the time of hire. Condition of Employment (All Levels): Some evenings, weekends, and holiday hours may be required. Preferred Qualifications (All Levels): Two (2) years of professional experience working in a financial aid office. Bilingual (Spanish/English) preferred. Training in de-escalation and/or customer service. Experience working with student information systems (e.g. PeopleSoft or Banner). Additional Preferred Qualifications for Senior Appointment: A master’s degree from an accredited institution in higher education, student affairs, student personnel services or related program Three (3) years of professional experience working in a financial aid office. Competencies/Knowledge, Skills, and Abilities: Analytical Skills – Ability to interpret complex information and use it to inform decision making. Ability to find effective solutions by taking a holistic perspective. Attention to Detail – Excellent attention to detail and ability to interpret and master complex information. Communication Skills – Good command of the English language, and ability to communicate effectively, both written and verbal. Interpersonal Skills – Ability to establish and maintain effective working relationships with employees at all levels; interacts with people in a friendly, open, honest manner; models a commitment to teamwork; demonstrates respect for the opinions of others; and maintains high level of confidentiality. Ability to notice, interpret, and anticipate others’ concerns and feelings, and to communicate this awareness empathetically to others. Demonstrated commitment and leadership ability to advance diversity and inclusion. Financial Aid – Working knowledge of state and federal guidelines and regulations governing financial aid. Customer Service – Demonstrates a commitment to excellent customer service, providing internal and external customers with information or assistance in resolving problems. Adaptability – Adapts quickly to change and is able to manage multiple priorities and deadlines in a calm, organized manner; is open to new ideas and methods; is able to work independently and as part of a team. Planning and Organizing – Sets priorities, anticipates obstacles when planning ahead, manages time effectively to accomplish tasks. Technical Skills – Adept at utilizing technology to effectively communicate and complete work (e.g. MS Outlook, MS Word, MS Excel, MS Teams, CRM, SIS); ability to learn new technology. Diversity and Equity: The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@ucdenver.edu. The University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities, persons within the LGBTQ+ community, and all veterans. The University of Colorado is committed to diversity and equality in education and employment. The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Application Instructions

Special Instructions to Applicants: Required Application Materials: To apply, please visit: http://www.cu.edu/cu-careers and attach: 1. A letter of application which specifically addresses the job requirements and outlines qualifications 2. A current CV/resume 3. List of three to five professional references (we will notify you prior to contacting both on and off-list references) Questions should be directed to: Bernadette Boe at Bernadette.Boe@ucdenver.edu Application Materials Required: Cover Letter, Resume/CV, List of References Application Materials Instructions: Application Deadline: Applications are accepted electronically ONLY at www.cu.edu/cu-careers. Review of applications will begin September 6, 2022 and will continue until the position is filled.