Financial Aid Advisor (3 openings)

University of Denver

University of Denver seeks applications for Financial Aid Advisor (3 openings).

Job Description

The Financial Aid Advisor (FAA) develops a thorough knowledge of federal, state, and institutional financial aid topics to counsel students and parents about receiving financial aid at DU. The FAA provides professional advising services, which includes thoroughly explaining need analysis and the steps required to complete financial aid processes. In addition, the FAA conducts file reviews to ensure aid is awarded in compliance with federal, state, and institutional regulations and policies. The FAA resolves discrepancies in a timely and useful manner and effectively communicates information to students and their families. Further, the FAA is instrumental in the development of financial aid programs and contributes to office policies and procedures associated with programs in which they are involved. Essential Functions Provides professional advising services: The financial aid advisor works with prospective students and their families, continuing students, and members of the DU community in a personalized way regarding the financial aid application process, eligibility, need analysis, awards, disbursement, federal/state institutional policy, and the rights and responsibilities of receiving financial aid. The FAA works with DU students to craft a financial plan to make the University of Denver affordable. The financial aid advisor maintains a thorough knowledge of financial aid topics including costs of attendance, federal and institutional need analysis, award packaging, types of financial aid, outside scholarships and other resources, payment and financing options, lender selection, loan applications and certifications, billing, disbursement dates, aid applications, withdrawals, stop-outs, re-admits, timelines/deadlines, financial aid policies and procedures, and the responsibilities of receiving financial aid. Financial aid advisors routinely manage highly sensitive financial and personal issues; therefore, they must exhibit independent judgment, tact, and diplomacy, maintain strict confidentiality, and adhere to FERPA and HEA data sharing regulations. All financial aid advisors are catalysts in supporting students with the financial aid process through various channels, including in person, email, ticketing system, and phones. FAAs are expected to support the front desk overflow, including incoming document management. Determines financial aid eligibility: Financial aid advisors assess a family’s ability to pay for educational expenses by evaluating income and assets reported on the FAFSA, CSS Profile, federal tax returns, W-2s and other financial documents. The FAA is an expert in need analysis, both federal and institutional methodologies, and can explain complex financial aid calculations, as well as the results and rationale behind financial aid awarding, in an easy-to-understand manner. The FAA is responsible for determining special circumstance appeal eligibility and may be required to review and process said appeals and conduct other professional judgment reviews. Identifies, evaluates, and resolves student applicant data conflicts: The financial aid advisor must problem solve for aid applicants, which includes completing verification and file reviews, resolving FAFSA comment codes and rejects, packaging aid revisions, adjusting student budgets, correcting over awards, monitoring students on satisfactory academic progress. Develops professionally: The financial aid advisor must actively keep updated on state and federal regulations and internal policies and procedures to ensure accurate and efficient interpretation of information and to confirm program compliance. The FAA must handle numerous complex tasks with attention to detail in a fast-paced environment. In addition, the FAA works as a team member with the other FAAs to deliver high quality service to students and their families. Other: Financial aid advisors assist with other financial aid programs and functions as needed. Examples of such duties include certifying and processing federal and private loans, awarding of athletic and other specialized aid programs, and preparing financial records and reports. The financial aid advisor is required to work some weeknights, weekends, and holidays. Also, the FAA will travel to present and/or attend financial aid workshops and conferences. Financial aid advisors will perform other duties as assigned.

Application Instructions

Please include the following documents with your application: Resume Cover Letter Diversity Statement (500 words or less) The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, age (40 years and over in the employment context), religion, disability, sexual orientation, gender identity, gender expression, genetic information, marital status, veterans status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the university’s educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; Title III of the Americans with Disabilities Act of 1990, as amended in 2008; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For the university’s complete Non-Discrimination Statement, please see non‑discrimination‑statement. All offers of employment are contingent upon satisfactory completion of a criminal history background check.