Assistant Director of Financial Aid – Student Services

Assistant Director of Financial Aid – Student Services

Metropolitan State University of DenverĀ 

Metropolitan State University of Denver seeks applications for an Assistant Director of Financial Aid – Student Services.

Job Description

The Assistant Director FA Student Services, a management position within the Office of Financial Aid and Scholarship (OFAS), provides guidance for the development of financial aid student services through leadership and supervision of counselors and the financial aid front desk. The Assistant Director works independently to establish and maintain an environment of superior customer service in front desk, counseling, outreach and student/parent response services (email, escalated contacts, Call Center support, etc). The Assistant Director ensures appropriately trained, developed and professional front desk and counseling services as well as ensures appropriate full-time and student staffing levels to manage demands or student body and MSU Denver community. This position also must possess expert knowledge of federal, state and institutional regulatory guidelines, policies and procedures for the administration and disclosure of student aid information. This position provides leadership and management for the Satisfactory Academic Progress (SAP) appeals, Outreach activities, releases of information and document management processes for the financial aid office. This position is responsible for developing an esteem of superior customer service and efficient operation of FA Student Services to meet the needs of the MSU Denver student population. The Assistant Director serves a critical role in the OFAS management team and collaborates in policy-making authority in the development, establishment and implementation of unit operational policies and procedures. This position works collaboratively with staff and/or faculty to identify and mitigate systemic issues in financial aid processes. Represents Financial Aid in any Enrollment Services initiatives related to customer service. This position directly reports to the Director of Financial Aid Student Support Services. Metropolitan State University of Denver is an equal opportunity employer.

Application Instructions

Complete applications received by July 26, 2019 will receive full consideration. Position is open until filled. IMPORTANT: In order to be considered as an applicant you must apply via the online application system, References refers to a list of three professional references and their contact information. Official transcripts will be required of the candidate selected for hire.