22 Sep Assistant Director of Financial Aid for Customer Service Technology
Pikes Peak State College
Pikes Peak State College is seeking a Financial Aid for Customer Service Technology.
Job Description
This is a NON-CLASSIFIED employment opportunity and is exempt from the State Classified Personnel System. Visit the State of Colorado for Classified employment opportunities.
The Assistant Director of Financial Aid is a full-time professional exempt position, reporting to the Associate Director of Financial Aid. This position will head a team that provides excellent, efficient and timely customer service to all students who visit or contact the Financial Aid office, ensuring the customer is provided the information they need to navigate through the financial aid process. This position maintains a thorough and current working knowledge of all federal Title IV, State of Colorado and institutional rule s, regulations and procedures to ensure the accurate release of information and program compliance.
Duties & Responsibilities:
- Remain informed of changes in federal and state policies that may impact institutional procedures. Evaluates the effectiveness of existing policies and procedures and recommends changes to the Associate Director of Financial Aid.
- Supervise and evaluate the Customer Service staff in the financial aid unit. Create and maintain a high performance environment characterized by positive leadership and strong team orientation. Defines goals and/or required results at the beginning of the performance period; supervises and coaches staff toward goal expectation and attainment. Motivates staff to improve quantity and quality of work performed and provides cross-training and development opportunities as appropriate.
- Determine eligibility and authorize awards from federal and state programs in compliance with all rules, regulations and guidelines. Utilize existing funds to maximize number of students receiving assistance. Revise awards as individual circumstances change.
- Provide information, counseling and advise individuals and groups, including prospective and current students, parents, faculty, staff and other professionals in the financial aid comm unity about available programs, application procedures, eligibili1y requirements, student’s rights and responsibilities. Work with Recruiters on schedule for high school visits and FAFSA assistance.
- Serve as liaison with outside agencies and other internal departments to research and resolve problems that interfere with the student’s ability to receive funds and/or access educational opportunities.
- Collaborate with the Marketing team to maintain and update website content, student-facing forms, and departmental policies and procedures (P&P) guides to ensure accuracy, consistency, and compliance.
- Gather, organize, review and preserve information needed for reports, audits, and program reviews. Provide interpretation and additional information to others as required.
- Resolve issues that arise as a result of miscommunication or misunderstanding between students and staff as it relates to the financial aid process.
- Completion of other projects and responsibilities as assigned by the Associate Director of Financial Aid.
- Analyze, implement and review organizational structure and process for completing tasks; determine need for changes in procedures and recommend appropriately.
- Actively participate in CCCS, State of Colorado, regional and national forums for areas within or related to Financial Aid.
Required Qualifications
- Bachelor’s degree from a regionally accredited institution.
- Two years professional employment experience in a financial aid office in Higher Education.
- Two years professional employment experience in a financial aid office in Higher Education.
- Demonstrated experience administering and interpreting State financial aid funding.
- Demonstrated experience with public speaking and group educational presentations.
Professional level experience is defined by the Colorado Division of Human Resources: A position that involves the exercise of discretion, analytical skill, judgment, personal accountability, and responsibility for creating, developing, integrating, applying, or sharing an organized body of knowledge. Colorado revised statute (C.R.S. 24-50-135(1) allows colleges to exempt positions from the State Personnel Classified System that are determined to be professional level work.
Preferred Qualifications
- Master’s degree from an accredited institution in business administration; counseling; communications/public relations; public administration; organizational development/leadership; college student personnel administration; student affairs in higher education; educational leadership; education; or related field.
- Demonstrated work experience in a community college.
- Spanish-speaking/bilingual.
- Two or more years of direct supervisory experience.
- Professional experience building rapport and working collaboratively with a variety of constituents and diverse populations.
- Experience with Banner Student Information System.
- Experience with Federal Department of Higher Education software.
- Employment experience managing resources and services in online and/or distance education.
- Experience with computer office software applications (word processing, database, spreadsheet, presentation) and Internet.
- Demonstrated work experience in secondary education or higher education.
- Ability to read, write, and speak fluent Spanish.
Application Instructions
Pikes Peak State College will conduct reference checks and a criminal background check on the selected candidate. Employment offers and continued employment are contingent upon successful completion of a criminal background check. This position will have access to federal tax information and must complete a fingerprint-based criminal history record check as part of the pre-employment process.
Job Posting Link
Application Deadline
September 30, 2026
